Automation of business processes: where to start and what to implement
Automation of business processes is an important task for any business focused on development. Modern business environment requires flexibility and transformation of management methods that can provide modern systems for business processes automation.
The survival of companies in modern business environment depends on many factors, but primarily on how quickly and flexibly they are able to change and adapt to new conditions. Continuously changing market conditions, hyper speed in decision-making, multitasking in asset management and the need to reduce risks require the transformation of approaches to the management of an enterprise whose facilities have become part of a single information space. The only solution is the complex automation of business processes.
The potential for creating a viable management system can be provided by business processes supported by appropriate information technologies. Different processes affect the result differently, therefore, it is important to choose the right transportation management software for automating business processes – both internal and administrative.
Automation of business processes is an extremely important task for any company focused on continuous development. At the start, many companies are implementing the CRM-system – a powerful tool for building relationships with customers. Next – ERP, whose main task is to optimize the internal processes and resources of the organization. And only when the business reaches a higher level – BPM-systems are being considered.
CRM-system: expanding horizons of mutual relations with clients
CRM (Customer Relationship Management) is not just a database with contacts of your customers and the amount of transactions. First of all, it is a powerful tool for establishing strong relationships with customers – from attraction to sales.
The use of a CRM-system not only allows the customer to lead the sales funnel from attraction to the fact of sale, but also involves the participation of the entire customer base in trigger mailings, email marketing and all marketing activities. Here is one of the best examples https://www.bpmonline.com/transport
ERP-system: automating business processes within the company
ERP (Enterprise Resource Planning) is a system designed to automate and optimize processes within the company. Well-built internal processes allow you to increase productivity and gain a competitive advantage due to better organization of work and creation of additional services.
This system allows you to integrate the company’s divisions into a single information space and improve communication and information exchange between employees both within one department and different services.
BPM-system: going deep into the processes
While ERP-systems optimize the company’s business processes by reducing time and material costs, the BPM class systems are designed to solve tasks of a completely different level. In other words, ERP solves tactical tasks, BPM – strategic ones.
These systems allow you not only to speed up and standardize the existing business processes of the company, but also to shorten the commissioning time of new ones due to close integration of modeling, development and implementation environments.
Modern BPM systems are often enhanced with DCM (Dynamic Case Management) technology, which allows you to automate and manage adaptive processes. https://www.bpmonline.com
Using transportation management software for your business automation is not only a way to improve the performance of business processes, but also the ability to move to a new level of work.